Privacy Policy Including POPIA Act Compliance
At Key Two Trading Pty Ltd (referred to as “we,” “our,” or “us”), we value your privacy and are committed to safeguarding your personal information in compliance with the Protection of Personal Information Act (POPIA). This Privacy Policy outlines how we collect, use, and protect your information when you interact with our website, www.keytwotrading.com.
1. What Information We Collect
We collect and process the following personal information to provide our services effectively:
- Personal Details: Name, address, contact number, email address.
- Payment Information: Processed securely through PayFast (we do not store your payment details).
- Order Details: Information about the products or services you purchase.
- Website Usage Data: Cookies and IP address for improving website functionality.
2. Why We Collect Your Information
Your personal information is collected for the following purposes:
- Order Processing: To fulfill your purchases and deliver products.
- Communication: To notify you about order updates, promotions, or respond to inquiries.
- Improvement: To enhance our website experience and customer service.
- Legal Compliance: To adhere to South African laws and regulations.
3. How Your Information Is Protected
We prioritize the security of your data by implementing the following measures:
- Encryption: Personal and payment data are encrypted during transmission.
- Access Control: Only authorized personnel have access to your information.
- Third-Party Protections: Our trusted payment gateway, PayFast, manages financial transactions securely.
4. Sharing of Information
We will never sell, rent, or trade your personal information. However, your data may be shared under the following circumstances:
- Service Providers: With trusted third parties like Courier Guy for delivery services.
- Legal Requirements: When required by law or court order.
- Consent: With your explicit permission.
5. Your Rights Under POPIA
As per POPIA, you have the following rights regarding your personal information:
- Access: You may request details of the information we hold about you.
- Correction: You can request corrections to any inaccurate or incomplete data.
- Deletion: You can request that we delete your personal information, subject to legal or contractual limitations.
- Objection: You may object to the processing of your data for certain purposes.
- Complaint: You have the right to lodge a complaint with the Information Regulator of South Africa if you believe your rights have been violated.
6. Use of Cookies
Cookies are used to enhance your browsing experience. These are small data files stored on your device that help us:
- Recognize your preferences on future visits.
- Monitor website performance and usage.
You can manage your cookie preferences through your browser settings.
7. Retention of Data
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.
8. Changes to This Policy
This Privacy Policy may be updated periodically to reflect changes in legislation or our business practices. Please review this page regularly for updates.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we process your personal information, please contact us:
Email: accounts@keytwotrading.com